Due to the custom nature of our products, we do not accept returns or exchanges on custom club/shaft orders once they have been finalized. A custom built club/shaft is defined as any club or shaft in which you have selected a shaft, grip, and/or build specs for the club/shaft.

If there is a defect in the product or an error on our part, please contact our customer service within (7) days of receiving your order for assistance at +1 (480) 297-0952 or [email protected].

Refunds will only be issued if there is a defect in the product or an error on our part that cannot be resolved through replacement or store credit.

Custom club and shaft orders may be canceled within (1) business day (Monday-Friday) of placing the order. Refunds will be issued back to the original form of payment, or in the form of Store Credit. We are unable to issue refunds to an alternative form of payment from what was originally used.

All other requests to cancel will be reviewed by FJ management and if approved, a refund will be issued in Store Credit or a refund to the original form of payment minus a 20% processing fee.
Once the order enters production, we unfortunately are unable to cancel the order.

If you wish to make any modifications to your existing order, these requests must be received within (3) business days (Monday-Friday) of placing the order. No exceptions.

All warranties on custom-built orders, including heads, shafts, grips, and adapters, are based on the manufacturer/OEM warranty. If the manufacturer/OEM vendor offers a warranty or replacement for a specific product or component based on a reported incident (provided we have images or proof to submit), we will replace that particular component of the custom build for the original order. To determine the length of the warranty period for any ordered component, please refer to the manufacturer/OEM's official website.

The warranty does not cover damage caused by misuse, normal wear and tear, or alterations made by the customer. To initiate a warranty claim, please contact our customer service team with your order number and a detailed description of the issue.

If the club(s) are un-hit and are in original delivered condition, you may exchange or receive store credit for your pre-built club(s). Our operations team will inspect the clubs once they have been returned to Fairway Jockey. You will have 14 days from point of delivery to issue a return/exchange. Please note, international orders outside the U.S. will be responsible for return shipping costs.

If there is a defect in the product or an error on our part, please contact our customer service within (7) days of receiving your order for assistance at +1 (480) 297-0952 or [email protected].

For incorrect products, we would ask you to send a picture of the incorrect product. After it's verified, we create a warranty order followed by a return shipping label.

Custom club and shaft orders may be canceled within (1) business day (Monday-Friday) of placing the order. Refunds will be issued back to the original form of payment, or in the form of Store Credit. We are unable to issue refunds to an alternative form of payment from what was originally used.

All other requests to cancel will be reviewed by FJ management and if approved, a refund will be issued in Store Credit or a refund to the original form of payment minus a 20% processing fee.
Once the order enters production, we unfortunately are unable to cancel the order.

If you wish to make any modifications to your existing order, these requests must be received within (3) business days (Monday-Friday) of placing the order. No exceptions.

All warranties on pre-built orders, including heads, shafts, grips, and adapters, are based on the manufacturer/OEM warranty. If the manufacturer/OEM vendor offers a warranty or replacement for a specific product or component based on a reported incident (provided we have images or proof to submit), we will replace that component of the pre-built order. To determine the length of the warranty period for any ordered component, please refer to the manufacturer/OEM's official website.The warranty does not cover damage caused by misuse, normal wear and tear, or alterations made by the customer.

Footwear & Apparel

We want you to be completely satisfied with your purchase from Fairway Jockey. Should you need to make a return or exchange, please follow the guidelines below:

Initiate your return or exchange within 14 days of receiving your order by contacting us via phone at 480-297-0952 or email at [email protected]. We'll be happy to assist you and provide you with a return shipping label to send the product back to us. International orders outside of the U.S. will be responsible for return shipping costs. Refunds can be issued in full to your original payment method or as store credit.

Please note that we do not offer direct exchanges. If you wish to exchange an item, kindly return it for a refund and place a new order.

For a full refund, please ensure that the items are returned in their original condition. While we understand you may want to remove them from the packaging to review your purchase, please take care to keep all clothing tags and packaging intact. The garment or shoes must be unworn, unwashed, and still have the tag attached to be eligible for a return. If we receive garments or shoes that are clearly worn, stained, or missing tags, we will decline your return and ship the items back to you. We do not issue refunds for the cost of shipping unless approved by FJ management.

Please be aware that custom items, such as products that have been embroidered or personalized with a name or phrase, are exempt from our standard return policy. Unfortunately, customized items cannot be returned.

Thank you for your understanding and cooperation. Should you have any further questions or concerns regarding our return policy, feel free to reach out to our customer service team.

All Other Items

Non-club items can be returned or exchanged within 14 days of receipt for store credit. Alternatively, you may receive a refund to your original payment method, minus a 20% processing fee. A return label will be provided. Items must be new, unused, and have the original tags attached. All international customers are responsible for their own return labels.

Refunds to the original payment method are only issued in cases of product defects or errors on our part that cannot be resolved through replacement or store credit. All gift card sales are final and non-refundable.

*Exclusions apply to custom items, such as those embroidered or personalized with a name, phrase, etc. Customized items cannot be returned.

Non-Club orders can be canceled within (1) business day (Monday-Friday) of placing the order. However, we cannot cancel your order if it has already been shipped. In these events, you will need to wait for your items to arrive and request a return. We will provide store credit for the full amount which can be used for future purchases. Alternatively, you may receive a refund to your original payment method minus a 20% processing fee.

We cannot guarantee any modifications for non-club orders. Please reach out to our customer service team for modification requests.

All warranties for non-club orders are subject to the manufacturer/oem warranty. If the manufacturer/oem vendor offers a warranty or replacement based on a reported incident (provided we have images or proof), we will replace that component. To determine the warranty period, refer to the manufacturer/oem's official website.

The warranty does not cover damage caused by misuse, normal wear and tear, or customer alterations. To initiate a warranty claim, contact customer service with your order number, a detailed issue description, and any supporting images or proof required by the manufacturer/oem.

Giveaway Information

• Spend $500.00 USD or more & receive a free Nikon COOLSHOT 20i GII rangefinder.

Exclusions

• All TaylorMade and Ping products are excluded from the promotion and do not count toward purchase thresholds. However, product add-ons, such as shafts, grips, and ferrules, will count toward all purchase thresholds.

Automatic Redemption:

• No promo code required. Promotional items will be automatically added to eligible orders at checkout when the minimum spend is met.
• Limit: One rangefinder and/or gift card per qualifying order.

Availability:

• Offers are valid while supplies last.

Additional Terms

• Non-transferable: Promotions cannot be transferred, redeemed for cash, or combined with other offers.
• Product Availability:
  All promotions are contingent on product availability. Fairway Jockey reserves the right to alter or discontinue any product or promotion at any time without prior notice. If a product becomes unavailable, Fairway Jockey may offer a substitute or issue a refund at its discretion.
• Right to Modify or Cancel:
  Fairway Jockey reserves the right to modify or cancel this promotion at any time without prior notice.
• Changes to Terms and Conditions:
  FairwayJockey.com retains the right to update, modify, or replace any part of these Terms and Conditions at its discretion. Customers are responsible for checking for updates periodically. Continued use of the website and services after any changes to the Terms and Conditions constitutes acceptance of those changes.

Contact Information

For any questions or assistance, please reach out to our customer support team at:

• Phone: +1 (480) 297-0952
• Email: [email protected]

All pre-built clubs are excluded from discount code promotional offers. Due to supplier agreements, certain club & shaft builds may be ineligible from promotional discount code offers found through Fairway Jockey and/or it's partners. This includes new customer offers and promo codes advertised through Fairway Jockey marketing channels. Custom club and/or shafts are ineligible from discount when build selections do not meet requirements outlined by our supplier agreements.